Delivery
When will arrive my order ?
The parcels are shipped within 48 to 72 hours and delivery times vary depending on your location (check the shipping policy for more details).
How much cost the delivery ?
Worldwide delivery is completely free for orders over 50 $ just because it's you ;)
Items of my order are missing.
Some orders may arrive in multiple shipments, depending on the number of items and their locations in different warehouses.
I did not received my order.
If you have any issues with your order, feel free to contact us—we’ll be happy to assist you!
How can I track my order ?
You can just click on here and follow these instructions.
1. After placing your order, you will receive an email to confirm it.
2. A second email will be sent 72 hours later to confirm that your order has been shipped, along with your tracking number.
3. You can enter the tracking number on our Tracking page to follow the progress of your package.
I didn't received my tracking number.
The email with your tracking number usually arrives 72 hours after you place your order, so please be patient.
Remember to check your spam folder and inbox to ensure you haven’t missed it.
Return and Cancellation
Can I modify my order ?
Yes, as long as your order has not reached the "in process" stage.
Can I cancel my order ?
Unfortunately, once your order has been shipped, we’re unable to cancel it. For any details on your order contact us at hello@neos-aesthetic.com
I want to return my order
We can only accept returns in the case of a verified product defect.
Our items undergo rigorous quality control before being shipped. However, if you find a manufacturing defect, please send us a photo of the product (with the original packaging, if possible) to hello@neos-aesthetic.com, along with your order number. To qualify for a return, the item must be unused and in the same condition as when you received it.
Security
Is my information secure ?
All customer data is kept confidential. If you have any questions about your information, please check our privacy policy.
Is the payments methods secure ?
Our payment methods are fully secure, using SSL encryption to protect your data during transactions. We comply with PCI-DSS standards, ensuring that your payment information is processed safely. Additionally, all transactions are verified through 3D Secure authentication for enhanced fraud protection.
Others questions
How do I order a product ?
We make your purchases as easy as possible.
1. Select the desired product(s).
2. Click on "add to cart".
3. Click on the shopping cart icon in the top right corner to complete your shopping.
Can I cumulate discount codes ?
No, we only accept one discount code per order.